Shipping policy

Where we ship

We currently ship within the United States only.

 

Shipping methods and cost

Shipping is calculated live at checkout based on your address and the weight of your order. You'll see USPS Ground Advantage and USPS Priority Mail as options, with real USPS pricing and estimated delivery dates. We do not mark up shipping.

 

Processing time

Orders are typically packed and handed to USPS within [INSERT NUMBER] business days. You'll receive a confirmation email with tracking as soon as your order ships.

 

Warm weather and chocolate

These are real chocolate products. In hot months, chocolate can soften or melt in transit, especially in a mailbox or on a doorstep in direct sun. We pack carefully, but we cannot control temperatures once a package leaves our hands. If you're ordering in warm weather, USPS Priority Mail spends less time in transit and is the safer choice. We recommend shipping to an address where someone can bring the package inside promptly.

 

Melted product is not considered damaged and is not automatically refunded. That said, if your order arrives in poor condition, contact us at support@gotyoursixcoffee.com with photos and we'll work with you to make it right.

 

Lost, delayed, or damaged packages

Once a package is scanned by USPS, delivery timing is in their hands. If tracking stalls or a package arrives damaged, email us and we'll help you sort it out.

 

Incorrect addresses

Please double-check your shipping address at checkout. We're not able to reroute a package once it's in the mail, and orders returned to us due to an incorrect address may incur a reshipping charge.

 

Questions

Email support@gotyoursixcoffee.com.