Refund policy

We stand behind every kit we send out. Because our products are food, we handle returns differently than a clothing store does.

Food items are not returnable. For safety reasons we cannot accept returns of chocolate covered espresso beans once they have shipped. This is standard practice for confectionery and food producers.

We will make it right. If your order arrives damaged, melted beyond use, incorrect, or incomplete, contact us within 7 days of delivery and we will replace it or refund it. Your choice.

Email support@gotyoursixcoffee.com with your order number and a photo of the product and the shipping box. Photos help us file carrier claims and improve our packaging. They are not a test. We are not looking for a reason to say no.

Warm weather and melting. This is real chocolate. In hot months it can soften or melt in transit, especially if a package sits in a mailbox or on a porch in the sun. We recommend USPS Priority Mail in warm months and an address where the package can be brought inside promptly.

Chocolate that has melted and re-set is cosmetically changed but still safe to eat. We will replace or refund product that arrives genuinely unusable. We cannot guarantee appearance against summer heat once a package leaves our hands. Ask us about cold weather shipping windows if you are ordering into an extreme climate.

Wrong or missing items. If we shipped the wrong product or shorted your order, tell us and we will fix it at our cost. No photo needed for a miscount.

Cancellations. Orders can be cancelled before they ship. Once a label is created we cannot pull the package back.

Refund timing. Approved refunds go back to your original payment method. Most banks post the credit within 5 to 10 business days after we issue it.

Allergens. Every product page lists full ingredients and allergen information. Our products contain milk and soy and are packed in a facility that also processes tree nuts, peanuts, wheat, milk, and soy. Please read the panel before ordering if you have an allergy.

Questions. Email support@gotyoursixcoffee.com. We are a small veteran owned outfit and a real person reads the email.